Thursday, November 15, 2012


So I'm moving. Not far, but it's a change.

The problem is that I'm not going to be here when I'm supposed to move in. I'm going to be away until a few days before I move...and I need most of my things OUT until I leave. I have no way to pack about 90% of what I have here because of that fact.

Also, on Customer Service. Notably, Verizon.
I have one of my best friends coming to move in with me. I won't be there, and I need someone who is on my account, authorised, to be there to change over/accept the router and box. This is not good.
Apparently, no one gets the concept of moving from a one-person studio with barely room for a bed and a desk to a two-bedroom with a roommate. Also a difficult concept: NOT BEING THERE WHEN THE FIRST PERSON MOVIES IN! I've been asked if I want to CANCEL my plan and WAIT THREE MONTHS TO BE ABLE TO GET A NEW ONE. No, I do not. I want to move, move my plan to the new address in the same city, same coverage area...but my roommate happens to be moving in well before me, due to a very extended vacation. She needs to be in before Christmas. I'm not coming back til almost January. I have no way to be there, and she needs the internet at the very least.
Is that so difficult a concept?

Also, apparently I have been on the phone to someone who says they're in Seattle. Sure, okay, but can you at least TRY to speak English in a way I understand? I mean, it's one thing to claim to be in Seattle, but another thing to claim to be in Seattle in a very strong Mexican accent speaking broken English, and passing me off to someone else because "I am sorry, no understand."
Next guy claimed to be in PENNSYLVANIA. I have nothing against the state, probably a great place. I do not believe, however, that someone in Pennsylvania works at a Verizon call center. For one thing, Pennsylvania doesn't HAVE a Verizon call center. Nope. There's one about five miles outside of Seattle, apparently. The closest Verizon TV/net call center to Pennsylvania is...about three states away, I believe. So that's one strike. The second? Your accent, Ma'am, is not even American, let alone North American. That's not exactly so bad. All sorts of accents here. Yet I can barely understand you through this accent and you seem to be using words that I've never heard. A lot. Passed off again.
Finally! Someone who speaks English. Hello, Mr. Canadian Guy! But you say your call center is in Texas?
I was in Texas for five days and I couldn't stop myself from picking up the accent. Your accent is CLEARLY eastern Canadian. Okay, whatever. I need help........and hours later?
"I'm sorry, I have no clue what you're trying to do."
"I have been saying this. I am moving to a two-bedroom apartment up the street. My roommate is moving in well before me. I need to add her name to the plan so that she can accept the new box and router, as I will be away when she moves in."
"Why do you need a new one?"
"I was told that the ones I have are tied to this building. That I can't move them from here."
"So you can cancel your plan and get a new one in three months."
"I don't HAVE three months!"

And so on. That was pretty much the conversation.

Don't you LOVE when that happens? Nope, neither do I, but it happens.

Oh, dammit, I need to change my ID again when I get home. Three times in as many years. They're gonna LOVE me.

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